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Warranty & Returns Policy

Return, Refund & Exchange Policy
Only unused and unopened items may be returned to Palmmedic Canada. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt. Absolutely no returns will be accepted after 10 days of the original receipt date. All non-defective products returned to Palmmedic Canada for refund are subject to a 25% restocking fee (NO EXCEPTIONS). You must contact Palmmedic Canada for return authorization before shipment. All return requests are handled on a case-by-case basis, and Palmmedic Canada reserves the right to refuse any return request with no explanation given. Any item shipped back prior to contacting Palmmedic Canada for authorization, will be sent back at the owner’s expense.
We seriously consider problems and situations that occur as everyday life goes by, therefore we try our best to accommodate these issues.

Return Freight Cost
Freight associated with returns, for any reason, is strictly the responsibility of the sender. We share the shipping costs associated with a return for replacement. The customer pays for return shipping, and we will pay to ship the replacement. We cannot offer everyday low prices and absorb the full cost of handling return shipments.

Price Protection
Our website is updated frequently to ensure that you'll view the latest products and pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has been placed.

Non-Returnable Items
Some items on our web page have a no return, exchange or credit policy. This is listed in the item description.

Terms & Conditions
By completing your order with us you agree to the terms listed.

Parts & Accessories Warranty Policy
We provide a standard 30 day limited exchange warranty on all parts we sell. This warranty does not apply to PMC Certified, Refurbished & New PDA's or if you damage the part. If an item is damaged during shipping, please do not open it. We ask that you contact Palmmedic Canada immediately for replacement. The warranty is at our discretion and only applies to an exchange for the same part. ALL ACCESSORY SALES ARE FINAL.

PMC Certified, Refurbished and New Unit Warranty Policy
Please see our 90 day limited exchange warranty page.

 

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